Introduction

At Pixels Orbit, we want you to be completely satisfied with your purchase. If you’re not happy with your digital product, we’re here to help. This policy outlines our process for refunds, ensuring a seamless experience.

Eligibility for Refunds

Our digital products, such as Lightroom presets, are non-tangible and irrevocable, which means refunds are handled differently compared to physical products. However, we understand that issues may arise, and we offer refunds under specific conditions:

  • You must request a refund within 14 days of purchase.
  • The product must have a demonstrable defect or be significantly different from the description provided.
  • Proof of purchase must be provided.

Non-Refundable Items

Please note that the following items cannot be refunded:

  • Sale items
  • Bundled offers or promotional packages
  • Custom orders or personalized products

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number and details of the issue.
  2. Our team will review your request and respond within 2-3 business days.
  3. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Partial Refunds

In certain circumstances, we may offer partial refunds, such as:

  • If only a portion of the product is defective
  • If the product was used before the defect was identified

Late or Missing Refunds

If you haven’t received a refund after the expected processing time, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Contact Information

If you have any questions about our refund policy, please contact us at [email protected].